Engaging with the community

Community Engagement Standard

Our Community Engagement Standard (CES) for flight path and airspace change proposals was published in September 2023. The CES was developed to provide a clearly defined process for engaging with the public on flight path and airspace changes of various scope, scale and complexity. It will establish a benchmark against which to measure our performance.

View our Community Engagement Standard here.

The CES is part of the ongoing evolution of our flight path and airspace change community engagement practices, which commenced with the release of our Flight Path Design Principles in October 2020 and our Community Engagement Framework in August 2021.

The Standard has been shaped by recent Aircraft Noise Ombudsman (ANO) findings, learnings from our engagement experience, feedback received from the communities we have engaged, and an independent review to identify best-practice standards for community engagement.

The Standard has also been informed by guidance from the International Association for Public Participation (IAP2), which defines through a Spectrum the various levels of engagement that might be applied, depending on the nature and scale of the decision being made, and the level of influence the community can have on this decision.

The CES outlines an engagement approach that:

  • categorises change proposals into three levels to define the scope and scale of engagement required
  • includes 10 principles that will guide engagement activity
  • involves five steps that each flight path and/or airspace change would be taken through, to provide a consistent, repeatable, effective engagement experience
  • facilitates the iterative development of flight path and airspace changes in consultation with the community.

Engage with us

Each change that we engage on will have a dedicated project page with communication and/or feedback channels for project specific queries or feedback.

If you would prefer to send us an email, please contact us at: communityengagement@airservicesaustralia.com.

We want to engage with you respectfully. Threatening or abusive emails to engagement staff members may not be responded to.

Aircraft in Your Neighbourhood

We provide general information about aircraft operations, including flight paths, movements, runway usage, noise monitoring, investigations, and complaint reporting at some airports around Australia – you can find out more about Aircraft in Your Neighbourhood here.

WebTrak

We provide an aircraft tracking service that contains noise monitor information and historical trends for some airports around Australia – you can find out more about Webtrak here.

Noise Complaints and Information Service (NCIS)

If you would like to submit a request to investigate a specific flight or submit a formal complaint, please contact the Noise Complaints and Information Service - you can find out more information about the service and how to make a complaint here.

Community wellbeing support

To support community wellbeing, we have extended our Employee Assistance Program to any community member who is feeling negatively affected by aircraft operations. This assistance program is a confidential service, provided at no cost to community members. The assistance program is provided by Converge International and is completely independent of Airservices Australia – you can find out more about this service here.

Community Engagement Standard

Our Community Engagement Standard (CES) for flight path and airspace change proposals was published in September 2023. The CES was developed to provide a clearly defined process for engaging with the public on flight path and airspace changes of various scope, scale and complexity. It will establish a benchmark against which to measure our performance.

View our Community Engagement Standard here.

The CES is part of the ongoing evolution of our flight path and airspace change community engagement practices, which commenced with the release of our Flight Path Design Principles in October 2020 and our Community Engagement Framework in August 2021.

The Standard has been shaped by recent Aircraft Noise Ombudsman (ANO) findings, learnings from our engagement experience, feedback received from the communities we have engaged, and an independent review to identify best-practice standards for community engagement.

The Standard has also been informed by guidance from the International Association for Public Participation (IAP2), which defines through a Spectrum the various levels of engagement that might be applied, depending on the nature and scale of the decision being made, and the level of influence the community can have on this decision.

The CES outlines an engagement approach that:

  • categorises change proposals into three levels to define the scope and scale of engagement required
  • includes 10 principles that will guide engagement activity
  • involves five steps that each flight path and/or airspace change would be taken through, to provide a consistent, repeatable, effective engagement experience
  • facilitates the iterative development of flight path and airspace changes in consultation with the community.

Engage with us

Each change that we engage on will have a dedicated project page with communication and/or feedback channels for project specific queries or feedback.

If you would prefer to send us an email, please contact us at: communityengagement@airservicesaustralia.com.

We want to engage with you respectfully. Threatening or abusive emails to engagement staff members may not be responded to.

Aircraft in Your Neighbourhood

We provide general information about aircraft operations, including flight paths, movements, runway usage, noise monitoring, investigations, and complaint reporting at some airports around Australia – you can find out more about Aircraft in Your Neighbourhood here.

WebTrak

We provide an aircraft tracking service that contains noise monitor information and historical trends for some airports around Australia – you can find out more about Webtrak here.

Noise Complaints and Information Service (NCIS)

If you would like to submit a request to investigate a specific flight or submit a formal complaint, please contact the Noise Complaints and Information Service - you can find out more information about the service and how to make a complaint here.

Community wellbeing support

To support community wellbeing, we have extended our Employee Assistance Program to any community member who is feeling negatively affected by aircraft operations. This assistance program is a confidential service, provided at no cost to community members. The assistance program is provided by Converge International and is completely independent of Airservices Australia – you can find out more about this service here.

Page last updated: 28 May 2024, 08:50 AM