Queries, Feedback and Complaints
Airservices is committed to the effective management of queries, feedback and complaints made by members of the community about our community engagement activities and practices.
You may want to submit a range of correspondence to us, including:
- queries for further information about our engagement activities or information we have provided about a proposed change(s)
- feedback on the designs of one of our proposed flight path or airspace change projects
- complaints about Airservices community engagement processes, information provided to the community, the conduct of staff and/or the quality of community engagement activities
How can I submit my Query, Feedback or Complaint?
If you have a query, feedback or complaint is about a specific project please submit this directly through the relevant project page (on our project tab above).
If you have a general query about flight path changes or complaint about our community engagement practices you can complete the form below.
You can also write directly to us at:
Community Engagement
Airservices Australia
Locked Bag 74
Eagle Farm QLD 4009
Is my privacy protected?
Yes. Any queries, feedback and complaints you submit to us will be managed in accordance with our privacy policy. You can read our Privacy Policy before making your submission. We may also use your contact information to invite you to participate in new projects and update you on existing projects.
What if my query or complaint is about existing aircraft noise or operations?
Airservices manages complaints and enquiries about existing aircraft noise and operations through our Noise Complaints and Information Service (NCIS). To find out more about this services or to submit your query or complaint to NCIS, please visit Making a Complaint(External link) on the Airservices website.
